If you thought you can share the VPN account with your family, you are wrong, TorGuard is suspending account for it!
Their deceitful ads should reflect that these VPN accounts are for personal use only,I purchased an annual premium package with 30 simultaneous connection for my family in a country with severe censorship, I don’t use it at all myself, and this is for them to be able to access internet.
Purchasing a premium package with 30 simultaneous should assume you can share it with your family, there is no way you need 30 simultaneous connection if it was for personal use only.
They advertise the great deal of simultaneous connection to entice users to buy it, and they ban it for sharing the account.
The customer support had the audacity to not refund the money or reactivate the account.
Their deceitful ads should reflect that these VPN accounts are for personal use only.
Update 2:
Apparently this is happening to other users too(from twitter), and they are banning user that have shared the account.
Update:
TorGuard says it’s not allowed to share the account with anyone and they refuse to refund 290 days remaining on my VPN subscription.
TorGuard now claims that I have been reselling my account (Lies, False accusations without any evidence from them) and says that that you are not allowed to share it with anyone but we will overlook if you only share with it with one or two close family member.
What? They claim that it is against ToS to share with anyone and at the same time you can share but only with one or two close/immediate family member ?
Customer support telling me they track SIM card usage and somehow the account that I have bought for my family has exceeded some sim card usage (What happened to No Log Policy?)
You pay for 30 connections.
You should be able to use 30 connections doesn’t matter how fuck if you would put a smartphone on your dogs back with a vpn connection on ti shouldn’t matter neither if you tie it to a bird or let a family member or even friends use it fuck even strangers afterall you pay for 30 connections.
TorGuard now claims that I have been reselling my account (Lies, False accusations without any evidence from them) and says that that you are not allowed to share it with anyone but we will overlook if you only share with it with one or two close family member.
Not giving them any excuses for what I consider to be BS that they should not even be concerned with micromanaging, BUT: Is it possible that someone that you are sharing this account with IS doing something nefarious with it?
edit: I would query into the “greatly exceeds” comment. By how much? If you know who you shared it with and that the connections HAS greatly exceeded that, then perhaps the cat got out of the bag and you are a victim of account hack/abuse.
TorGuard is having a huge issue with iranian scammers reselling access to these accounts. Sounds like you got caught in the cross fires, had it happen to you without your knowledge, or you’re spreading BS. One of those three.
Glad I decided not to go continue with them. Tried it out based on the recommendation of a well known youtuber who I thought was unbiased but found out after the fact. Was unimpressed. One more reason to avoid.
For the record: We don’t care if you share your connection with mom and dad. We DO NOT keep any VPN logs. Sim use = simultaneous usage, NOT sim card identifier, but you know that already.
We DO have secret shoppers on Telegram that are buying TorGuard services from unauthorized Iranian resellers. We DO care if your account is associated with one of these unauthorized resellers who are misleading TorGuard users trying to unmask them. These resellers are working with Iranian secret services in an active campaign to find the identity of certain individuals who are using TorGuard in Iran.
The privacy of TorGuard user’s is paramount and we will always take action to protect our clients.
These unauthorized resellers are peddling TorGuard usernames/passwords and collecting people’s names, emails, along with billing information for a transaction that took place outside of our secure billing system. Some of these resellers even accept rials. They are educating followers to use TorGuard login credentials in fake TorGuard apk’s which we have observed hijack the user’s DNS. These same resellers also encourage users to connect through TorGuard’s v2ray proxy by way of an IR intermediary server that is under state control.
We will not allow agents working for the IR to abuse TorGuard’s reputation and trick innocent Iranians who are simply trying to access the open internet. Our team has recently terminated hundreds of accounts that are actively associated with these resellers, a decision we don’t take lightly.
If you are a TorGuard user who doesn’t know why your account was terminated in this event, please contact admin [at] torguard.net for further review. It’s possible that your VPN password was too simple, or you shared it with mom who shared it with a friend’s friend that shared it with a friend, before it fell into the hands of dangerous resellers. (It’s not your mom’s fault.)
We understand there is some collateral damage from acting against these groups and are reviewing every request on a case-by-case basis.
You pay for 30 connections. You should be able to use 30 connections
In this case TorGuard explicitly does state 30 devices so OP is right, fair enough, but personally I wouldn’t see “30 connections” to automatically mean “30 devices”, just “30 connections”. It’s quite common with Usenet that you get 50-100 connections, but you’re explicitly forbidden from sharing the account with anyone, for rather obvious reasons.
Tbh my parents are not tech savvy, so account might have gotten hacked, but I have 2FA activated, and can not see how many users are actually using it.
They live in Iran and the most nefarious thing they can do is to access Youtube and BBC, but hacking is a possibility yes,
Why doesn’t Torguard limit the simultaneous connections to 1 for a while instead to have the problem discussed with the user?
Considering Torguard does have some methods of detecting this behavior (i.e. storing client information) it could instead transition the accounts to a traffic quota per month method. That would be acceptable to most people who you wrongly detected as account resellers.
We will not allow agents working for the IR to abuse TorGuard’s reputation and trick innocent Iranians who are simply trying to access the open internet. Our team has recently terminated hundreds of accounts that are actively associated with these resellers, a decision we don’t take lightly.
yeah sure, you are bitching on the other side of the world about IR agents and accusing me and all the users of this account for being a IR agent or falling into their trap.
Again, expose it, or the problem is that you didn’t like people sharing accounts because your revenue went down?
I asked around and other Iranians who were sharing the account with family members or with friends got banned also.
for the millionth time, refund me the rest of the days I have on the account.
As you know per screenshots, I’m the owner of account for ticket #712205
I give you my consent to share all the information you have on these supposedly resellers using this account, give the details and expose whatever you have on me(?) or whatever nefarious thing that is going on with this account.
I asked why my account got suspended, you started accusing me and did not give details on what has happened, you did not tell me to change the password or give an option to get a refund. Just accusations and harsh tone!
Let’s assume my account as you claimed got caught in the cross fire, then why you’re not refunding me? refund me the remaining days I have and I’ll go on my way and use another provider like Mullvad.
These resellers are working with Iranian secret services in an active campaign to find the identity of certain individuals who are using TorGuard in Iran.
billing information for a transaction that took place outside of our secure billing system.
A secret service or any intelligence agency in the dictatorship, that you assume Iran is, does not need to setup stupid telegram channels when they can request the transaction info through their legal channels. THE CONTEMPORARY BANKING SYSTEM IS TRANSPARENT TO THE STATE. The only way to change this is heavily anonymized crypto like Monero. Bitcoin is hard to obtain in an anonymous way.
Granted reselling through Telegram channels online allows groups to tie the payment to the online account names etc.
Most of their tweets are about Iran, it’s so weird that an American company is this much obsessed with Iran, and sell services to Iranians without any trouble(supposedly a very secure service to Iranians to hide their activities)
My best bets are either TorGuard people work for Iran’s government or enemies of Iran or just a greedy fraudster company!
