Oh wow… That’s a significant f-up on their part admitting that. They should have no idea what you are doing or how you are doing it, never mind collating the data to confirm “proper” usage.
It says “allowed number of sim(-ultaneous) users” not SIM card users.
In this case TorGuard explicitly does state 30 devices so OP is right, fair enough, but personally I wouldn’t see “30 connections” to automatically mean “30 devices”,
But 30 devices actually means 30 connections for torguard.
See
https://i.imgur.com/ovVe7kd.png
Further down where they list the features of the plan.
https://i.imgur.com/E1qTbrz.png
Devices = connections and vice versa
here they talk about 8 devices which means in further advertising 8 connections.
we obviously dont want to claim they run false advertising and purchases / contracts under false facts which would be highly illegal right?
so 30 devices = 30 connections.
simple.
but many of their claims are HIGHLY weird “100%” claims as an example are ALLWAYS scummy.
One of TorGuards responses says “greatly exceeds the number of allowed sim uses”. That sounds like its significantly more than just your parents. If you want to try to recover your account, I would re-approach it from that angle. Maybe something like this:
“It’s only me and my parents, which falls under what you have said about two close family members being allowed to use it. If there is any use beyond me and them, then the account has been hacked/stolen without my knowledge. I did not give anyone else permission to use this account, and my parents would not share this account or even know how to. Please reset my account so that I can take steps to re-secure it and make certain my parents are secure as well. Please help me correct this situation that I was not aware of instead of banning my account.”
Also, you might want to check if you parents phones are hacked. I once used a “cracked” version of Spotify on my phone, and it allowed other entities to log into my account and add favorites, likes, and other BS that I absolutely never did myself.
Do you think it’s possible that one of your family members shared your account with a neighbor or friend who then shared it with their family members or something like that?
For most ToS/UA violations, an entity does not have to comply to a refund, etc. due to their clients alleged breach of terms.
I know this sucks and something that you don’t need to hear but it is what it is.
Nothing positive will come from this it seems, and you are just 1 account of hundreds that got screwed.
I see both stances are valid, though, TG with its quick rapid-response on infiltration to its clients/reputation and the Innocents that have no clue to why TG has abandoned them.
You realize Mullvad has only 5 sims avail, which is going to be much less than 30. You’ll have to buy 6 accounts which will equate to roughly $360 per year
با کارت پرداخت کردی؟ گروه را جمع آوری کرده و به درگاه پرداخت کلاهبرداران stripe torguard می کنیم
We don’t troubleshoot customer accounts in public. Please send an email and we will review your situation.
Also Mullvad has been blocked in Iran since last year.
I dont read anyones twitter for that matter.
My best bets are either TorGuard people work for Iran’s government or enemies of Iran or just a greedy fraudster company!
It’s possible
Thank you added to the post.
My brothers and parents use this account, so I assume that’s the imaginary limit they put on this account.
Should’ve done Mullvad tbh, an actual privacy oriented VPN provider!
Yes that’s true most probably
Thank you, will do 
Smthin not rite, how can you exceed a hard limit? you can’t go over that limit. i work at a large network company and a limit is a limit, its a hard limit so you cannot exceed it. For torguard to know that you has to have log of the live connetion.
It is possible yeah, but I think there is a higher chance of their accounts getting hacked than sharing it with friends.
I believe TorGuard has to refund the remaining days rather than blanket banning and accusing me of reselling the account without any evidence.
Tbh you’re right, I can only warn others now. I should’ve read all of the Tos and trusted others to use Mullvad
Thanks but their TOS does allow account sharing, and it’s fantastic. I wish I knew this before
My account was used by 5 people, and not all use it at the same time, so I think Mullvad works perfectly for them.
آره با کارت بانکی(مستر کارت خارجی) به زور پرداخت کردم مستقیم از سایت خودشون هم خریدم. دروغ میگه که از reseller ها گرفتم.
What happened??? Don’t BS people
You were supposed to give details on how my account is doing illegal and nefarious shit, what happened??? Either put here or answer my ticket, I’ll publish all the bad things that my account has done.
Stop scamming and abusing the situation in Iran and refund people their money
this is an answer to your accusations buddy! I have already sent the email it’s ticket number 712205
REFUND ME MY MONEY