I’ve been using ProtonVPN for almost a year. My subscription is coming up and I’m not going to renew.
To the developers at Proton: I constantly have to disconnect ProtonVPN for a website to load, defeating the purpose of using VPN. It’s becoming unusable. I’ve tried every troubleshooting tip in the book from clearing my cache to switching protocols. I’ve changed my modem, router, and ethernet cable (to rule out the wifi). I uninstalled protonVPN and reinstalled it. I downloaded ProtonVPN on another laptop I have and run into the same issues. Recently, I switched internet providers - from Comcast to RCN, and have the same issues.
Nothing seems to work. Plus, the speed. Most days, I’m averaging 1.0KB/Sec so I have to disconnect for the page to load. Most of the servers are barely at 25% capacity.
Examples of websites that don’t work and/or work on and off (these aren’t random, one-off websites) with ProtonVPN on, but load fine when I turn ProtonVPN off:
- Calendly
- Instacart
- Comedy Central (it’ll load but the video won’t play)
- Sometimes reddit
- My insurance (blue cross blue shield)
- My work’s HR site
- Qualtrics
What would be helpful is troubleshooting tips. I chose ProtonVPN b/c it came highly recommended, and I’d love to have the same experience other users are having, but after trying all the troubleshooting in the book, I’m just not sure what’s going to work other than switching VPN services. Is it the ISP? My location?
What have others used that offer a more reliable experience than ProtonVPN? I’m calling it quits and need a new provider.
Edit: adding details