My ActiveArmor VPN is not working. It hasn’t worked since I signed up for it 6 months ago, so yesterday I finally called At&t to see what the issue is. The woman who answered the phone had no idea what I was talking about and told me. I needed to contact my internet service provider. First of all At&t is my internet service provider and and she didn’t know how a VPN works. I tried to explain it to her several times and finally, she asked any other person for help. After forty five minutes she then told me that she looked at my bill and I didn’t have that service. I told her I had paid for it for 6 months and she disagreed. I then decided to hang up instead of getting too rude.
I then decided to call back today to hopefully get some help from someone else. After explaining everything again and another 35 minutes on the phone. The man told me that there was nothing they could do. He saw where I had the service had paid for it but still there was nothing they could do at all.
It’s so crazy to me that the people representing the company do not know how they’re VPN service works.
Anyway, the issue is that I change the location on the VPN with the Smart Home app on different devices at my house and nothing changes at all. My IP still shows my home address not the city I’ve set it at. I’ve reinstalled the app three times, and I’ve reset my router twice. Am I wrong about how thier VPN works? Any suggestions? Thank you for your time!
Might possibly try, Google Play Store and find app then scroll down to App Support and try emailing developer. Frankly, I don’t use that trash software there’s better options for VPNs. But, to each his own.
So I assume you have advanced active armor for $7/month right?
This is happening to me too!!! The customer service said she’s never heard of any call filtering or armor service. Why I came to this subreddit 
They don’t even know what their own VPN is or how it works. It’s crazy
I still don’t have a fix for it
I know about this issue that vpn does not work. There are few things in terms of troubleshooting. Most common we do we ask customer to cancel it and subscribe to it once again and if that does not work we can generate esc ticket but those takes ages to resolve. Did you check att community forum?
I will try canceling it and subscribing again. I haven’t tried the forum but I definitely will. Thanks for the tips!
Hello U/Russoo3,
Thank you for reaching out to us! Let’s work on a fix and get the help you need.
We recommend that you follow the steps below:
• Ensure that you have the latest version of the Active Armor app installed on your devices.
• Check that the location settings on your devices are set to allow the Active Armor app to access your location.
• Try connecting to the VPN from a different device to see if the issue persists.
Something to keep in mind:
The VPN feature has two separate components. Secure Wi-Fi VPN and Safe Browsing. Secure Wi-Fi VPN activates automatically when connected to the network. Safe Browsing is always active.
Feel free to review more options and helpful details regarding our Active Armor
AT&T ActiveArmor - Wireless, Internet, Cybersecurity | AT&T here!
We hope this information is helpful, and thanks for reaching out to us!
LB!
Hi u/Russoo3, thank you for writing back to us.
Let us know how it goes. Please feel free to reach out to us for any further assistance.
JB