We have collected a small part of frequently asked questions about Planet VPN and answers with solutions.
How many devices you can use in one premium account?
Using one Planet VPN account, you can simultaneously connect 10 different devices, including mobile and desktop devices.
Internet speed 50-80mbit, when use your vpn it goes down to 0.10mbit
We recommend to connect to territorially closer servers, and also, change the connection protocol (to StarGuard or PlanetX, but it is desirable to try each of the presented protocols) through the application settings, as in the networks of different providers connection protocols may work differently.
“Failed to connect via any protocols”
We recommend changing the connection protocol (StarGuard) through the application settings, and then reconnect to the selected server.
I am using VPN configurations on Linux for the first time. Do you have any manuals on how to run them, particularly on Ubuntu?
Please read our manual for Linux: click
You can also use our browser extension: click
How to cancel your subscription
To cancel a subscription on a mobile device, the following steps are required:
- Open the Google Play Market/AppStore application under your account.
- Select “Subscriptions” from the menu.
- Find the name of the desired subscription and click “Cancel subscription”.
- When canceling a subscription, the client will have access to the service until the end of the paid period.
P.S Your feedback has a huge impact on the progress we make. Feel free to contact us via email [email protected] or leave your constructive comments in the subreddit in case you face any problems using this app or have any suggestions for improving it.