I’ve had ExpressVPN for several years now and every year I get charged $99.95 for the annual subscription. Knowing how some companies like to increase their prices, I had set up a Virtual Credit Card that limited the annual charge to $99.95 to be used just at ExpressVPN. Today, I got a message saying they tried to charge me $116.95 and that the transaction was declined because it was over the limit I had set.
I chatted with their customer service and told them I didn’t want to keep the service if it was going to be more than $99.95 annually. They told me they’d do a one-time refund of $17 to get my price to the $99.95, but I had to allow my card to be charged the $116.95. Not knowing how long the refund would take and not really wanting to deal with this same issue next year I asked why they couldn’t just charge me $99.95 instead of the process of charging $116.95 and refunding me $17. They said they couldn’t do that and that they’d process my account cancellation.
Immediately after the cancellation, I went back on their website, where I was able to sign up for an annual payment of $99.95 with the same email I’d been using. WTF ExpressVPN?