I can't use any Google products while connected to VPN

VPN
1

I’ve noticed this in the last week when I turned my VPN back on on my Mac book and separately on my Samsung Galaxy s22 Plus.

On my MacBook, I cannot go to google.com when my VPN is active.

On my Android, I cannot use the Google app.

Wtf

2

Have you tried connecting to other sites, to see if it’s just Google, or if it’s basically everything? Try a site you haven’t been to (think of some random company), to avoid loading a cached copy.

Also, on the Mac:

  1. Open Terminal (in /Applications/Utilities).
  2. Type nslookup google.com and then press enter to run the command. Paste the output into a comment here. This will show you and us what IP addresses google.com resolves to when using your current DNS servers.
  3. Type ping 8.8.8.8 and press enter. This will repeatedly ping Google DNS using its IP address rather than a domain name, so you can see if you get a response or not (as well as other information, like what the latency, jitter, and packet loss are like). To stop pinging, press Control-C. Paste some of the output in a comment. A few of the first lines (before it starts essentially repeating) as well as the summary (the last three lines).

A successful nslookup command would look something like this:

Server:		192.168.1.1
Address:	192.168.1.1#53

Non-authoritative answer:
Name:	google.com
Address: 172.217.4.206

This would tell you the DNS server responded with an IP address for that domain, and in my case the IP address is 172.217.4.206.

A successful ping command would look something like this:

PING 8.8.8.8 (8.8.8.8): 56 data bytes
64 bytes from 8.8.8.8: icmp_seq=0 ttl=113 time=14.245 ms
64 bytes from 8.8.8.8: icmp_seq=1 ttl=113 time=12.682 ms
64 bytes from 8.8.8.8: icmp_seq=2 ttl=113 time=14.227 ms
^C
--- 8.8.8.8 ping statistics ---
3 packets transmitted, 3 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 12.682/13.718/14.245/0.733 ms

If your ping output looks basically like this but with different numbers, that’s to be expected, since ping is a network performance measuring tool. In this case, we’re using it to see if you can connect to Google at all, using an IP address rather than a domain name. We basically want to know if your packet loss is above 0.0%, or if you get completely different output. We’re also interested to see if you can connect to Google via IP address but not via domain name, which would indicate a DNS issue.