Help with Avira VPN

Avira Phantom VPN isnt working for me for some reason. This is the message i get when i try to use it. Keep in mind, I am using the free trial, however; my data usage hasnt expired and I am on 0% data usage. It wont let me connect at all. Is there any common issue that could be happening to me? What are the possible factors that could be leading to this?? If you know what could be happening, please tell me. Thanks.

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