I received a fraud notification from my bank today that a company called NEXWAY ULTRA-AV- was trying to charge my credit card. I had never heard of Nexway in my life and declined the charge. Some digging shows that this company is related to Kaspersky, which I used to use. But with Kaspersky being banned in the US, I cancelled my subscription over 2 years ago and completely deleted my account.
It looks like all of my information got ported into this UltraAV/UltraVPN company that I’ve never heard of with no prior notification or warning. I had to use Reddit to even find out what it was or how to log in (via one-time login link at https://app.ultravpn.com/sign-in ). After logging in, I found that this was indeed where the charge was coming from and they had all of my info somehow - but the subscription page offers no way to turn this subscription off. Other Reddit posts indicate that even if you contact support, they won’t actually let you cancel the auto-renew.
Has anyone else found themselves in this situation? How do I turn this off and delete my account for good? Fortunately my bank caught the charge attempt so I declined the charge and reported this as fraud, but now I have to go through the annoyance of cancelling my credit card and getting a new one because I can’t find any other way to get this unknown company to go away. Any success stories here, or was reporting the fraud and cancelling my credit card the only way to get out of this shady “service”? I live in Texas - do I have the ability to take legal action against companies who do things like this? (charge with no notification for a “service” where there is no way to cancel it)