Bitdefender mobile: notification error?

VPN
1

I have always used Bitdefender mobile (premium)

I know that when you turn on the phone + internet. There is this notification that “Bitdefender is scanning external memory”

The issue is that in my other phones, it’s showing that the scan has ended, while on my new phone, it suddenly stopped showing after I done a factory reset and installed Bitdefender again

Is this some sort of issue? I don’t get why I don’t get botified on my Galaxy S24ultra that the scan is done, while my older S23ultra and my S10+ that I don’t use always has this notification on

Does it mean the scan never ends? It’s stuck? Or just a notification error maybe?

2

Do you have an sd card in all of them? Also give us a screenshot of this notification?

3

Hello!

To understand exactly what happens on the device, send us the details using [email protected], and our technical team will look into it further. Thanks!

4

I don’t as the recent Samsung phones do not have an SD card slot

I am not sure how to send a screenshot here but I can DM you islf that’s ok? My phone is in my language however I can just translate as same thing