Hey selfhosted gang!
Looking for some advice on the best self hosted ticketing system. We are currently using OSTicket which isn’t bad but it’s creating a lot of pain trying trying to keep it sync’d with active directory. It’s really killing us.
What are you guys using out there?
EDIT: absolute musts are - integrates with LDAP/Active Directory and email to ticket and reply. Reporting would be great
Moved from OTRS to FreeScout
old school with osticket
I used zammad with the Microsoft sso for a while, worked well. Have since moved to cloud platform for tickets - the realization that our ability for users to submit tickets outside of email when vpn or other network services went down created more work than self hosting was worth.
Also saw a previous employer miss an email about a mass phishing attempt because the helpdesk server had stopped consuming emails. Wasn’t worth the risk.
We use zammad for the ticketing service of our student council at university and it is good enough. It takes some time to get used to it but it is simple and gets the job done.
iTop. Lots of add-ons and customizations.
Hands down: https://itflow.org/
GLPI Is also a good deal
For us supportpal works really well.
Would be great to chat more if you are still looking. have sent a message
We are on the way to using GLPI, as we use it as our Asset Management already.
Redmine. And I mean Redmine. If you work with it a day, you’ll never want anything else.
That’s what I am using now!
What cloud platform did you end up going with out of curiosity?
That was the ugliest thing I’ve ever seen.
Using Zoho desk for my personal stuff now because I also pay for the email hosting from them and it’s free for one agent. I do some family n friends support for free or very low cost but they go through my ticket system better than any employer can get employees to do lol)… They ended up going to Jira for a few reasons, mainly some automation and integration flows and project management. It would be good for a small team but pricey if you have more than maybe 7-10 agents (we had 3). One thing I liked was the confluence wiki integration - as user puts in ticket subject it can recommend articles to help deflect common issues and questions.