I am trying to login to aloha manager but when I do the pop up screen for the login/password flashes on my screen. Which means I am unable to access any reports from aloha back of house information. I need to do payroll and I can’t get to the reports.
I had another manager try to access the aloha manager from their home computer and the same thing happened.
Any suggestions?
I’m trying to visualize your issue. Are you saying you cannot log in at all or you get logged in but don’t have access to anything?
You are trying to log in, but when you do what? When you start the program, when you enter your credentials, what? Be specific. Describe what is actually happening and when, in what order.
This might sound stupid, but have you restarted the back office server? Obviously you should do this while the store is not open, or when it is very slow, because it will cause the front of house machines to crash. Last, is this at the actual server, or is it a remote installation of Aloha manager? What version of the software are you running?
Run a repair install on Aloha manager. Their was issue with auto update. Or database versions are not matching. In that case, unisntall AM and then reinstall. Point your last good zbak file to restore from. Unless you are using Command Center then this does not apply,
Aloha stand-alone or CFC? You can only access reports from the location back office and not on remote computers (ex. CFC installed on your personal computer) unless you have a vpn/connection to the site back office
If the issue is the app disappearing from the back office you can try an alternative windows login on the same server, repair the software or reinstall it.
I had an issue with a virtual lab that crashed and CFC would not open at all the exe would close as soon as it opened - I had to create a new windows account and it worked on that profile so there’s a chance the profile is corrupted as well.
Aloha Manager will close before you get to login screen.
CMD prompt
sqlcmd -S (local)\sqlexpress -Q “ALTER LOGIN [AeM] WITH DEFAULT_DATABASE=[master], CHECK_EXPIRATION=OFF, CHECK_POLICY=ON”
Yes I actually have a tool for this but a install repair should fix it.